Terms

1 

Privacy Policy

​This policy is effective as of 27-August-2024.

​

This Privacy Policy describes the policies of Tian Tian Market,(TT SUPER LIMITED)

Units 38 & 40 Eastbury Rd E6 6LP, United Kingdom of Great Britain and Northern Ireland (the), email: info@tiantian.london, on the collection, use and disclosure of your information that we collect when you use our website (https://www.tiantian.london/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service. 

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page. 

Information We Collect: 

We will collect and process the following personal information about you: 

Name

Email

Mobile

Date of Birth

Address

Marital Status

How We Collect Your Information: 

We collect/receive information about you in the following manner: 

When a user fills up the registration form or otherwise submits personal information

Interacts with the website

From public sources

How We Use Your Information: 

We will use the information that we collect about you for the following purposes: 

Marketing/ Promotional

Creating user account

Customer feedback collection

Targeted advertising

Manage user account

​

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law. 

How We Share Your Information: 

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below: 

Ad service

Analytics

Data collection & process

​

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose. 

​

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner. 

Retention Of Your Information: 

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely. 

Your Rights: 

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@tiantian.london. We will respond to your request in accordance with applicable law. 

​

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@tiantian.london. 

​

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought. 

Cookies Etc. 

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy. 

Security: 

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. 

Third Party Links & Use Of Your Information: 

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

Grievance / Data Protection Officer: 

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at  Tian Tian Market (TT SUPER LIMITED) Units 38 & 40 Eastbury Rd E6 6LP, email: info@tiantian.london. We will address your concerns in accordance with applicable law. 

​

2

Cookies Policy

This is the Cookie Policy for Tian Tian Market, accessible from http://www.tiantian.london

​

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies, please read "What Are Cookies".

​

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

​

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

​

The Cookies We Set

• Account related cookies

  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies

  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Orders processing related cookies

  This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Forms related cookies

  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

• Site preferences cookies

  In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

​

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  For more information on Google Analytics cookies, see the official Google Analytics page.

• Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

​

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

3

Terms and Conditions

Please read the terms contained in this agreement (“Terms of Use”, “User Agreement” or “Agreement”) carefully before using www.tiantian.london (hereinafter referred to as “Website” or “Site”) or its mobile application (hereinafter referred to as “Application” or “App”). This Agreement sets out legally binding terms of use between the user of this site and Tian Tian Market (the “Company”) that monitors and has ownership rights to the Site and App. By accessing and/or using the Site and the App the user acknowledges that he/she has read understood and agree to be legally bound by the terms and conditions set forth in this document. If you do not agree to abide by this User Agreement, you are not permitted to access or use the Site / App. All text, graphics, design, content, and other works are copyrighted works of Company. The Company acknowledges the proprietary rights of third parties displayed on the Site and App.  

For purpose of this Agreement the terms “we”, “us” or “our”, refer to the Company, Site and App, used interchangeably. When you use the service available on the Site or the App, you consent to our collection, use, and disclosure of information about you as described in this Agreement.   

This Agreement is effective from 1/15/2020 and continues until revoked by the Company.

1. YOUR PRIVACY IS IMPORTANT TO US

1.1 Your privacy is important to you and to us. We’ll protect the information you share with us. To protect your privacy, the Site follows different principles in accordance with worldwide practices for customer privacy and data protection.

1.2 We at the Company are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. For purpose of this Policy, Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or home. In general, you can visit the Site’s web pages without telling us who you are or revealing any Personal Information about yourself. If however, Personal Information is revealed to us, we won’t sell or give away any content of your Personal Information to anyone except people who may be involved in the delivery of Service.  

​

2. Information we collect and how we use it

2.1 When you visit the Site or use our Service, we collect and store information about you, your computer or mobile device and your activities. This information may include, but is not limited to:

2.2.1 Your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser or operating system).

2.2.2 Your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically).

2.2.3 Your provided full name, email address, zip code and other information you may provide with your account, such as your gender and birth date. You may optionally provide us with this information through third party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.

2.2.4 How long you visited our service and which features you used.

2.2.5 We gather information from members and guests who apply for the various Services that our site offers. It includes, but may not be limited to, email address, first name, last name, a user-specified password, e-mail ID, mailing address, zip code and telephone number or fax number. We collect information primarily to ensure that we are able to fulfill your requirements and to deliver personalized experience.

3. ELIGIBILITY

3.1 To register as a member of the Site, you must be of sound mind. By using this Site, you represent and warrant that you have the right, authority, and legal capacity to enter into this Agreement and that you are not prohibited or prevented by any applicable law for the time being in force or any order or decree or injunction from any court, tribunal or any such competent authority restraining you from availing our Services. You also agree to abide by all of the terms and conditions of this Agreement. If at any time the Company is of the opinion (in its sole discretion) or has any reason to believe that you are not eligible to become a member or that you have made any misrepresentation about your eligibility, the Company reserves the right to forthwith terminate your subscription and / or your right to use the Service, without any refund to you, for any of your unutilized subscription fee, if any.

3.2 User and Service Provider represents that they are not minors (16 or above) and are not persons with any criminal record nor barred by the government from receiving any services under any law in India. User and service provider agree to the following:

• Provide accurate, current, true and complete information about them while registering on our Website or App.

• Maintain and promptly update your profile and registration data to keep it accurate, true, current and complete.

3.3 Under an event of information being found incomplete, false or inaccurate, we reserve the right to delete, terminate or deactivate your account without any notification or intimation and refuse any current or future use of our Website and/or App.

3.4 When you register on our Website and/or App, you will be required to choose a username and a password. You are responsible for maintaining the confidentiality of your password and account information. You must immediately notify us of any unauthorized use of password or account or any other security breach.

3.5 You are liable for maintaining the confidentiality of any login information associated with any account you use to access the Services or resources, and thus you are also responsible for all activities that occur on your account. You will be solely responsible for any consequences, losses, or damages that the Company may directly or indirectly incur or suffer due to any illegal or unauthorized activities conducted by you or person engaged by you.

4. PROPRIETARY RIGHTS AND TRADEMARKS

4.1 The Site contains copyright material, trademark and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound. All proprietary material displayed on the Site or provided on demand, is copyrighted as a collective work either owned by the Company or licensed from a third party.

4.2 The Company owns copyright in the selection, coordination, arrangement and enhancement of such proprietary material. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit the content, in whole or in part. User may download copyrighted material for user’s personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of the Company. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. User acknowledges that it does not acquire any ownership rights by downloading copyrighted material.

5. DISCLAIMER AND LIABILITY

5.1 User and service provider expressly agree that use of Services is at their sole risk. Neither the Company its affiliates nor any of its respective employees, agents, service providers, third party agents warrant that the Company’s Services will be uninterrupted, faulty or error free. The Company makes no representations about the accuracy of the information contained in the material provided and graphics on this Website for any purpose. The Company hereby disclaims all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for any particular purpose, title and non-infringement. In no event, shall the Company be liable to any party for any direct, indirect, special or other consequential damages for any use of the Services, the information, or on any other hyperlinked web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if the Company is expressly advised of the possibility of such damages. The Company is not responsible for any incorrect or inaccurate content provided to the user or service provider whether on the Site or otherwise. The user and service provider must use its discretion before availing Services of the Company.

5.2 User and service providers agree and assure to not hold the Company, its employees, agents, directors, officer bearers, managers, investors, donors, and licensors responsible, for and against all losses, whether financial, intellectual, mental, physical (including misuse of debit / credit card and online banking facilities) or otherwise, expenses, damages and costs, including reasonable attorneys’ fees, resulting from use of the Site or Services. Despite regular controls the Company is not liable for any mishap or misuse of financial or personal information of the service provider. We reserve the right to be indemnified for the above mentioned. In such event, user shall provide us with such cooperation as is reasonably requested by us.

5.3 The Company is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line-systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to users and Subscribers or to any other person’s computer related to or resulting and/or in connection with the Company’s service. The Company expressly disclaims any liability or responsibility whatsoever and howsoever arising as a result of any content of study material made available to subscribers.

5.4 The Company does not warrant or guarantee that the information contained on the Site is accurate or complete, and hereby disclaims any and all liability to any person for any loss or damage caused by errors or omission, whether such errors or omissions result from negligence, accident or any other cause. Before availing Services, user discretion is advised. The Company further assumes no liability for the interpretation and/or use of the information contained on this Site, nor does it offer a warranty of any kind, either expressed or implied. Also, we do not guarantee that the use of our Services, resources and/or information provided on the Site will meet your needs or requirements. We do not also guarantee that the information obtained by using our Services will be accurate.

5.5 The Company makes no commitment to update the information or materials on this Website which, as a result, may be out of date. Neither us, nor our officers, directors, employees, agents or affiliates are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information provided by us. The Company reserves the right to revise these terms at any time. User is responsible for reviewing this page from time to time to ensure compliance with the then current terms and legal restrictions because they will be binding upon them.  

5.6 Force majeure: the Company will not be responsible for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, acts of god, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The party affected by any such event shall notify the Company within a maximum of fifteen (15) days from its occurrence. The performance of this Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Agreement.

6. INDEMNIFICATION

6.1 User and service provider shall be responsible for obtaining and maintaining all telephone, computer hardware, software and other equipment needed for access to and use of Website and all charges related thereto shall be borne by the concerned parties.

6.2 The Company will not be liable and you agree not to claim for any direct, indirect, incidental, exemplary or consequential loss or damages which may be incurred by user or service provider as a result of using our Services, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent, and that in such conditions limitation of liability laws and clause apply.

7. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

7.1 Users expressly agree that use of the Website / App is being used at his / her sole risk. Neither us nor our affiliates, employees, directors, partners, agents, third party content providers or licensors warrant that the Website / App will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of Website / App, or as to the accuracy, reliability or content of any information, service, or merchandise provided through the Website / App.

7.2 The Website / App is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this Agreement.

7.3 Notice of liability: despite regular controls we are not liable for any negligence at our hands, should one occur. The said user is himself fully responsible for his / her respective usage.. Please contact us if you notice pages with illegal or immoral content. The legal information in this Agreement also applies to our social media outlets, such as Facebook, Google+, Twitter, LinkedIn and the like.

7.4 This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. User specifically acknowledges that we are not liable for defamatory, offensive or illegal conduct of other users or third-parties and that the risk of injury from the foregoing rests entirely with user.  

7.5 In no event will we or any person or entity involved in creating the Website and Mobile Application be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use Website / App. User hereby acknowledges that the provisions of this section shall apply to all content on the Site and our Mobile Application.

7.6 In addition to the terms set forth above neither we nor our affiliates, suppliers or vendors shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness or unauthenticity of the information contained within the Website / App, or for any delay or interruption in the transmission thereof to the user, or for any claims or losses arising there from or occasioned thereby. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages.  

7.7 This User Agreement template is not legal advice and by using them you agree to this disclaimer. The content of this document is for informational purposes only and does not constitute advertising, a solicitation or legal advice. Its recommended that you should take independent legal advice before publishing this agreement on your site or mobile application. You should read the information with care and modify, delete or add all and any areas as necessary. Use of, access to or transmission of such materials and information or any of the links contained herein is not intended to create, and receipt thereof does not constitute formation of, an attorney-client relationship between us and the user. The information contained is provided only as general information and may or may not reflect the most current legal developments; accordingly, information is not promised or guaranteed to be correct or complete. We expressly disclaim all liability in respect to any actions taken or not taken based on any or all of the contents of this content.

7.8 Disclaimer of Content: Every effort has been made to ensure that the information contained in this Site / App is accurate and true. The content of the Site / App is believed to be correct at the time of compilation. However, the Company makes no representations or warranties about the content and suitability of the information contained herein for any purpose. The Company, its servants, agents and employees disclaim all liability for the accuracy, completeness, or usefulness of any information, apparatus, products or process disclosed and for any error or omission therein.

9. RESTRICTIONS

9.1  You may view, download and copy information and materials available on this Website solely for your personal, non-commercial use. Even though the Company does everything in its hand to protect both your information and financial transaction details, the Site is not liable for any fraud, theft or financial misdemeanor that may occur as a result of your financial transactions on out Site.

10. MEMBER ACCOUNT, PASSWORD, AND SECURITY

10.1 Since the Services require user and service provider to open an account, you must complete the registration process by providing the Company with current, complete and accurate information as prompted by the applicable registration form. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security. The Company will not be liable for any loss that user may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by the Company or another party due to someone else using user’s account or password.

​

11. PAYMENT SECURITY

11.1 The Site has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

11.2 Payment for online delivery or collection must be made by an accepted credit or debit card through are Website or in cash at the point of delivery to you.

12. FEEDBACK 

12.1  All comments, feedback, information or materials submitted to the Company through or in association with our Website shall be considered non-confidential and Company’s property. By submitting such comments, information, feedback, or materials to us, you agree to a no-charge assignment to the Company of worldwide rights to use, copy, modify, display and distribute the submissions. The Company may use such comments, information or materials in any way it chooses in an unrestricted basis. Users are welcome to provide candid feedback to us.

13. GENERAL PROVISIONS AND TERMINATION

13.1 If any provision of this Agreement is deemed void, unlawful or otherwise unenforceable for any reason, that provision shall be severed from this Agreement and the remaining provisions of this Agreement shall remain in force. This contains the entire agreement between you and the Company concerning your use of the Site.

13.2 You agree that we may, at our sole discretion, permanently or temporarily suspend or terminate your access to all or parts of the Site and Services with or without notice and for any reason, including, without limitation, breach of this User Agreement, and/or any suspected illegal and/or fraudulent or abusive and/or competitive activity may be grounds for terminating your access and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Site will immediately cease.  

IN WITNESS WHEREOF, all users, visitors and service provide agree that they have read this document and agrees to be bound by them for as long as they continue to either use the Site or avail Services of the Company.

4

Refunds & Exchanges

If you would like to return the product, please return the product in its original packaging within 30 days.

​

Promotion, clearance or special offer items can only be EXCHANGED.

Faulty electrical items can be returned or exchanged in the original packaging within 30 days.

​

All returns and exchanges must be supported with the original receipt, and payment card used.

​

Tian Tian Market will strictly not accept items that have been opened and tampered with. 

​

Please be aware this policy does not apply to:

Perishable items, including alcohol, fresh food, and frozen food

​

Tian Tian Market has the right to final interpretation of these Terms and Conditions.

​

退換貨須知

​

若需退換貨，請於購買日起30 天內申請，退換貨品必須保持原包裝完整性和未使用之狀態。

促銷、清倉或特價商品只接受換貨。

​

若電器產品故障，請於購買日起 30 天內申請退換貨，商品必須保持原包裝完整性。

​

所有退換貨必須出示原購買收據和原交易支付卡作為購買證明。

​

商品若經拆封、損毀、使用和無法出示原購買收據，商家有權不接受退換。

​

＊以上退換貨須知條列不適用於易腐食品，包括酒類、新鮮食品和冷凍食品

​

天天超市對本條款及細則擁有最終解釋權

5

TianTian Rewards Loyalty Programme

TianTian Rewards Terms and Conditions:

• Your TianTian Rewards digital card can only be used at Tian Tian Market stores in the UK. 

• Your points and credits cannot be exchanged, refunded, replaced or redeemed for cash. 

• Points can only be collected upon presenting your TianTian Rewards digital card during checkout. Kindly note that points from purchases made before your TianTian Rewards digital card has been issued will not be credited to your account. 

• TianTian Rewards digital cards are strictly non-transferable and intended for use only by the original account holder. Members may not transfer, share, or combine their digital card with another person's account or membership. Any attempt to impersonate or misrepresent oneself as another individual will result in the suspension or deactivation of the account.

• Members are prohibited from screenshotting their TianTian Rewards digital card and sharing it with others. Only the original account holder may use their digital card. Unauthorized sharing or attempted use of screenshots or images of the digital card by anyone other than the account holder may lead to account suspension, deactivation, or termination.

• Any unspent points will expire at the end of day August 31st of each year and will not carry over to the following year starting September 1st. 

• All information provided should be true, accurate and complete at the time provided, and you will promptly notify us in the event of any change to such information. We will not be responsible for any loss suffered from you being unable to participate in the loyalty programme.

• Tian Tian Market reserves the right to modify/ withdraw this offer at any time.

• Tian Tian Market reserves the right of final interpretation.

​

TianTian Rewards Member Benefits Terms and Conditions:

• Member Day discounts (i.e. 10% off everything) excludes Yellow Labelled Clearance items and also gift cards.

• Only customers that scan their TianTian Rewards digital card during payment are eligible for all member-related exclusive offers and rewards.

• Member exclusive offers and rewards cannot be applied retroactively once the purchase has been completed.

• All purchases made under member-exclusive offers and rewards adhere to Tian Tian Market’s Returns and Exchanges Policy.

• All relevant TianTian Rewards terms and conditions apply.

• Tian Tian Market reserves the right to modify/withdraw this offer at any time.

• Tian Tian Market reserves the right of final interpretation.​

​

Thank you for shopping at Tian Tian Market

6

Christmas Deluxe Hamper Lucky Draw

6a. Christmas Lucky Draw Deluxe Hamper Cart - Entry Terms

Christmas Deluxe Lucky Draw Terms and Conditions:​

• Participating Stores: CW ONLY

• The Lucky Draw Event “Event” is open to TianTian Rewards Members who make a purchase of at least £20 within a single transaction starting from 13th December 2024.

• For EVERY £20 spent in a single transaction, customers are entitled to ONE (1) draw in the Lucky Draw Box “Lucky Draw Chance” for ONE (1) Voucher. £40 spent = 2 dips and so on.

Eligibility for Tiered Rewards:

• Lucky Draw Prizes are subject to availability and are provided on a first-come, first-served basis, while stocks last.

• Only purchases of £20+ made in a single transaction are eligible for a Lucky Draw Chance. Multiple transactions cannot be combined to meet the spend threshold.

• The Qualifying Spend is the total amount paid AFTER applying discounts and vouchers in a single transaction, excluding the purchase of gift cards.

• Lucky Draw Chances and Prizes must be redeemed by the original purchaser at the time of the transaction. No retroactive redemption of either are possible.

• By participating in this Event, the entrant is indicating their agreement to be bound by Event & Tier Gifts Terms and Conditions. (Full T&Cs at tiantian.london)

Lucky Draw Prizes - Returns and Exchanges Policy:

• The £5 Voucher and the Deluxe Hamper Cart cannot be exchanged for cash or other products.

• Products purchased within the Qualifying Spend can only be exchanged.

• All Deluxe Hamper Carts are subject to the full Deluxe Hamper Cart Exchange Terms below.

• Tian Tian Market reserves the right to modify/withdraw this offer at any time.

• Tian Tian Market reserves the right of final interpretation.​

​​

​

6b. Christmas Lucky Draw Deluxe Hamper Cart - Returns and Exchanges Terms

​​

Exchange Eligibility:

• The Hamper Cart Trolley and the Products within the Hamper Cart “Deluxe Hamper Cart Set” can only be exchanged, not returned or refunded. Human damage or improper use will not qualify for exchange.

• In the event of a quality issue, the eligibility of an exchange will be decided on a case-by-case basis on the discretion of Tian Tian Market.

• No refunds will be provided; eligible exchanges will be subject to availability of stock.​

Exchange Process:

• Customers that are eligible for an exchange will have to present the faulty Trolley/ Products in-store and the original physical receipt.

• Once a replacement trolley is provided, the customer is required to inspect for any quality issues in the store immediately.

• No further exchanges will be allowed once the replacement trolley has been accepted by the customer.

• Tian Tian Market reserves the right to modify/withdraw this offer at any time.

• Tian Tian Market reserves the right of final interpretation.​